If there is any repair requirement during the warranty period, please send an email to support@petralo.com and attach a photo of the warranty card.

PETRALO covers the cost of reasonable repairs under normal wear for the first one year after purchase. If a piece shows signs of improper care or is damaged in a way resulting from something other than normal wear, we will repair the piece at a cost. An estimate of the repair can be given prior to the repair.

Customers are responsible for return shipping costs.

After 1 year, we will repair pieces at a cost.

Please note that if any other jeweller undertakes work on one of our pieces, including resizing or repairs, this warranty will be voided. We strongly recommend returning to us for repairs and resizes, we do not take any responsibility for repairs or resizes undertaken by other jewellers.

Resizing is at a cost and is quoted on a case by case basis.

Orders from regions other than the US and Canada are not eligible for the one-year warranty for now.