*Gemstones, diamonds are not guaranteed against chips, cracks, scratches, or loss.

If there is any repair requirement during the warranty period, please send an email to support@petralo.com and attach a photo of the warranty card.

Customers are responsible for return shipping costs.

PETRALO covers the cost of reasonable repairs under normal wear for the first one year after purchase. If a piece shows signs of improper care or is damaged in a way resulting from something other than normal wear, we will repair the piece at a cost. An estimate of the repair can be given prior to the repair.

After 1 year, we will repair pieces at a cost.

Orders from regions other than the US, Canada and Australia are not eligible for the one-year warranty for now.