Exchange & Return
Return and exchange requests for all items must be made within 14 days of delivery, and are subject to approval.
Please reach out to support@petralo.com to initiate an exchange or return request.
In case an item is received damaged for any reason, or if there are any missing or incorrect items, please send an email to support@petralo.com right away. Include a clear description of the item and attach a photograph.
Orders from regions other than Canada and the United States are not eligible for returns or exchanges.
In Stock
In stock items can be returned or exchanged within 14 days of receipt in their original unworn, unscratched, pristine condition with no exchanged or missing stones and must include the original PETRALO packaging.
PLEASE NOTE:
Once the request is approved, the original item(s) must be sent back within 10 days, otherwise the return or exchange is no longer eligible.
To ensure the safety of your items during transit, please package them with adequate padding. It is crucial to note that if the returned items are not in a like-new condition, or if they have scratches, dents, or any other form of damage, a fee may be charged accordingly.
- EXCHANGE
- Customers are responsible for the cost of returning items and should provide a tracking number for the return shipment.
- The first valid exchange will be shipped free of charge. For any subsequent exchanges, all related costs will be the responsibility of the customer.
- RETURN
- Customers are responsible for the cost of returning items and should provide a tracking number for the return shipment.
- We will inspect the item upon receipt and deem it worthy or unworthy of refund.
- Returns are typically processed within 5-7 business days after we receive your return parcel. Once our team has processed your return, you will receive a refund confirmation email. Refunds are generally posted to bank accounts within 2-3 business days.
- Original shipping cost is non-refundable.
Made to Order and Custom Order
Made to order or custom order pieces are final sale cannot be returned or exchanged.
If there is any problem with the item you received, please email us at support@petralo.com immediately so we can resolve the issue.
Final Sale
Products purchased during Sale Events are considered final sale and are not eligible for returns or exchanges:
Black Friday Sale
Cyber Monday Sale
Holiday Sale
Valentine's Day Sale
Mother's Day Sale
Sample Sales
If there is any problem with the item you received, please email support@petralo.com immediately so we can resolve the issue.