Exchange & Return

Return and exchange requests for all items must be made within 14 days of delivery, and are subject to approval. 

Please reach out to support@petralo.com to initiate an exchange or return request. 

In case an item is received damaged for any reason, or if there are any missing or incorrect items, please send an email to support@petralo.com right away. Include a clear description of the item and attach a photograph.

Orders from regions other than Canada and the United States are not eligible for returns or exchanges.

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