In stock items can be returned or exchanged within 14 days of receipt in their original unworn, unscratched, pristine condition with no exchanged or missing stones and must include the original PETRALO packaging.

• EXCHANGE

1. Customers are responsible for the cost of returning items and should provide a tracking number for the return shipment.
2. The first valid exchange will be shipped free of charge. For any subsequent exchanges, all related costs will be the responsibility of the customer.

• RETURN

1. Customers are responsible for the cost of returning items and should provide a tracking number for the return shipment.
2. We will inspect the item upon receipt and deem it worthy or unworthy of refund. 
3. Returns are typically processed within 5-7 business days after we receive your return parcel. Once our team has processed your return, you will receive a refund confirmation email. Refunds are generally posted to bank accounts within 2-3 business days.
4. Original shipping cost is non-refundable.

*Please ensure your items are packaged with extra padding. If returned items are not in new condition, or have scratches or damage, a fee may be applied.

Made to order or custom order pieces are final sale cannot be returned or exchanged.

If there is any problem with the item you received, please email us at support@petralo.com immediately so we can resolve the issue.  

Products purchased during Sale Events are considered final sale and are not eligible for returns or exchanges:

Black Friday Sale

Cyber Monday Sale

Holiday Sale

Valentine's Day Sale

Mother's Day Sale

Sample Sales

If there is any problem with the item you received, please email support@petralo.com immediately so we can resolve the issue.