Exchange & Returns

Return and exchange requests for all items must be made within 15 days of delivery, and are subject to approval. 

If an item is for some reason received damaged, please email us immediately with a clear description of the item and include a photograph.

Please reach out to support@petralo.com to initiate an exchange or return request. 

Once the request is approved, the original item(s) must be sent back within 10 days, otherwise the return or exchange is no longer eligible.

Refunds: In-Stock and Ready to Ship

Refunds: Custom Orders