In-stock items / Ready-to-ship:

Please allow 2-4 working days after purchase for your order to be processed and handed to our shipping partner. Delays may occur if your order is part of a promotion.

Made-to-Order:

This category is for items that need to be manufactured especially for you. The lead time for these styles is 3-4 weeks. Our team will reach out with an estimated due date for your piece(s).

If your order contains items that are in-stock and items that are specially made for you, they will ship together when all items are ready!

International Transit Time：

• North Ameriaca  7-15 business days
• UK & Europe  7-15  business days
• Middle East 7-15 business days

Customs - Duties and taxes：

Duties are fees imposed by customs authorities on imported merchandise. The fees are based on the value and weight of the international shipment and are established by the local authorities.

• PETRALO does NOT charge taxes for international orders. You will be liable to pay local taxes and duties upon receipt of your order, for which PETRALO cannot accept liability.
• Please note that your local customs agency may hold your order until duties, taxes, and fees are paid, resulting in a delay in delivery.
• The refusal of payment of such fees causes a complete cancellation of the order.
• Transportation and customs clearance costs associated with a cancellation will be deducted from the amount refunded to you.